Should you change your mind, you are welcome to return *most products, unused & in new condition, together with your proof of purchase within 30 days of purchase to receive an exchange, credit or refund. Where possible, goods should be returned in their original package with tags attached.
Returns and exchanges can be done at any Mountain Designs retail location in Australia or by mailing the good/s to 345 Nerang Rd, Southport QLD, 4214 Australia. Please call the Web Store Customer Service team directly for enquiries regarding website returns +61 (7) 5597 7863.
Mountain Designs is not responsible for postage costs associated with returned goods, except in cases where the good has been recalled.
*For the safety and health of our Customers, our 'change of mind policy' excludes products such as climbing gear and underwear. If unsure whether our return policy covers your purchase please contact us at firstname.lastname@example.org
This offer is in addition to your Statutory Rights for returns & the Mountain Designs Quality Guarantee.
PLEASE NOTE: Due to currency conversion, any product purchased at www.mountaindesigns.com must be returned to an Australian retail location in order to process the refund/exchange. Alternatively goods can be mailed to 345 Nerang Rd, Southport QLD, 4214 Australia.